Microsoft X360 return: the carrier

Posted on July 7, 2007. Filed under: Games, Life |

As promised in my last blog on the subject, here is an update of my experiences in returning my X360 under the new warranty deal.

Having received my returns label and receipt from Microsoft’s support desk department (very prompt by email) I rang UPS (the carrier) to arrange collection. As today is Saturday and I rang after 12:30 pm I didn’t really expect anyone to be working or if they were to be able to get through to an agent straight away. But, they were and I did. The service was very quick and efficient (the company is picking up on Monday) – so ten out of ten to UPS for ease of use.

The UPS guy I spoke to told me that I was “the hundredth call” he had taken today to arrange the return of an X360. This I found significant. I don’t suppose he was the only one working at his particular call centre or that his was the only call centre in the UK. If  his hundred is multiplied by the number of agents in UPS UK call centres then multiplied by the number of agents in UPS call centres in Europe, the results is… ummm….. let me see….. lots and lots of of dead X360s on their way to  the European Repair Centre in Havant. Three reasonable conclusions can be drawn from this piece of anecdotal evidence. The first is that a large number of owners had either, been unable to justify the price of having the units repaired, or had just given up on Microsoft’s console,  and so consigned the ‘blinking’ machines to the cupboard of dead stuff, and that these customers are now sending them back to be fixed. Which may mean that Microsoft’s estimation of the percentage of failed units falls far short of the actual number.  I wonder if this will come as a surprise to Microsoft. Secondly,  if Microsoft didn’t take this possibility into account will the Havant centre be swamped, resulting in the 4 – 5 week turnaround I was quoted becoming just one more MS stupid statement? Thirdly, buy, buy, buy, UPS shares now, their profits will be sky high!

Watch for the next exciting instalment.

Make a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

45 Responses to “Microsoft X360 return: the carrier”

RSS Feed for Fifty-Four Comments RSS Feed

Well, today I rang Microsoft support to see how my X360 was faring. I spoke to a very nice man called Vijay. He was very polite, he asked me should he call me by my surname or first name -very nice. However, when I asked him for the update – the point of my call – it got complicated. He couldn’t access any of my information with any of the references I gave him. He said this was due to new software not functiong properly (new Microsoft software not functioning properly… surely not!). He then took my landline and mobile fone number, saying, “You will be contacted within eight hours”.. That was twelve hours ago….. Worried?…. Who Me?

2nd August Update
Ok so Microsoft didn’t reply within 12 hours, or at all! However, yesterday I called the support line again. I was told that not only had my console been repaired, it had also been despatched. Woohoo. The call agent supplied me with a UPS tracking number. So, today I called UPS and gave them the tacking reference. They said that it was not a ‘good’ UPS number and asked me had I got it from Microsoft – which was the first mention of the company during our conversation – it seems mine was not the first incorrect reference from Microsoft. I again rang the helpline, they gave me another tracking number. On ringing UPS I was told that this time I had been given a ‘good’ reference. However, according to their records the consignment was still with Microsoft – who had said it had been despatched! So, yet again this customer has been given dodgy information and the runaround and is once more confused.

3rd August Update
So strange to say I was amazed when my repaired console arrived! So I am a happy bunny!

Except, having looked around to see what great games have been released since January (when my box went down) I find…. there arn’t any! OK still Oblivion to finish…

My unit is currently away for the repair on the ROD at havant. My cocern is that i paid a full subscription to Xbox live. i have now been without the Xbox for a week, therefore not getting the full use of xbox live subscription….. has anyone tried there hand with m/soft and gained any compensation or freebies…… i would like to know as i am going to contact them when , if, i get the box back to see what i can bleed out of them for my loss of on line gaming during the period i was without the console..

i hav an xbox elite(if that makes any difference i dont reli know) and they said they would give me 3 months xbox live gold membership complementary.

No idea Anonymous. I take it you have checked on the forums to see if anyone has tried to claim?

I was playing The Darkness (purchased yesterday)on my 360 last night when i had…. the three rings of death flash on….. I switched the box on and off three times, and each time after around five minutes the rings returned. Oh dear I thought!!!. However, looking around the net (including the MS site) I found mention of isolated cases of boxes exhibiting these symptoms. They had been plugged into surge protection blocks or gang sockets. When my box was returned I had plugged it into a 4-gang extention socket (I had’nt previously). I took the 360 box out of the gang and put it straight into a wall socket…… and so far the rings have not returned!

I feel ur pain my friend. I’m still waiting to get mine back. I’ve sent it twice to be repaird for the 3 red’s….twice in 6 WEEKS.

MS are a joke!

HOLLA

Interesting story, I didn’t thought this was going to be so interesting when I klicked at the title!!

I Will have to return again whenever my course load lets up – nevertheless I am getting your Rss feed so i could read your web blog offline. Thanks.

Could you email me with some pointers about how you made this website look like this, Id appreciate it!

Fantastic Stuff, do you have a twitter profile?

Nearly all of the commentary on this particular website dont make sense.

If you could email me with some hints & tips about how you made this blog look this good , I would be appreciative.

Whenever I initially commented I clicked the Notify me any time new comments are added checkbox and currently each and every time a comment is added I receive four messages with the identical comment.

Awesome post ! Thank you for, visiting this blog dude. I will message you soon. I didnt know that.

Whenever I at first left a comment I clicked on the Notify me any time new comments are added checkbox and now each time a remark is added I receive 4 emails with the same comment.

Even though I actually like this post, I think there was an spelling error close to the end of your 3rd sentence.

Cool post . Thank you for, visiting my blog page man! Ill message you again! I didnt realise that!

Nice post ! Cheers for, commenting on my blog man. I shall message you some time! I didnt know that.

I like the site layout ! How was it made. It is really cool.

This blog has got a lot of extremely helpful info on it! Thank you for informing me.

If you dont mind, exactly where do you host your web site? I am hunting for a good web host and your webpage appears to be quick and up most the time

If you dont mind, where do you host your website? I am looking for a good quality host and your site appears to be fast and up all the time

Im having a tiny issue. I cant get my reader to pick up your rss feed, Im using bing reader by the way.

Have you given any consideration at all with translating your main web-site into French? I know a couple of translaters right here that will might help you do it for free if you wanna make contact with me personally.

Strange , your post turns up with a black color to it, what color is the primary color on your web-site?

A insightful post there mate ! Cheers for posting !

pretty valuable material, in general I picture this is worthy of a book mark, thanks

Cool post . Cheers for, visiting this blog man. Ill email you soon! I did not realise that!

How come you dont have your web site viewable in wap format? cant see anything in my netbook.

Most of the comments on this particular blog page dont make sense.

Wanted to drop a remark and let you know your Rss feed isnt working today. I tried including it to my Yahoo reader account and got nothing.

This blog is pretty good! How was it made !?

How did you make a blog site look this sick! Email me if you want and share your wisdom. .

Jesus Christ there is plenty of spammy comments on this web page. Have you actually believed about attempting to eliminate them or putting in a extension?

Is it okay to put part of this in my web site if I publish a reference point to this web-site?

An cool post there mate ! Thanks for the post .

Jesus Christ there is plenty of spammy feedback on this webpage. Have you ever believed about attempting to remove them or putting in a plugin?

Odd , this post turns up with a black hue to it, what shade is the primary color on your webpage?

Just to let you know your web-site looks a little bit unusual in Safari on my notebook using Linux .

This is really a excellent blog, would you be interested in working on an interview concerning just how you designed it? If so e-mail me!

How come you dont have your website viewable in mobile format? cant view anything in my Droid.

An interesting blog post there mate . Thanks for that .

The design for the web site is a little bit off in Epiphany. Even So I like your web site. I might have to use a normal web browser just to enjoy it.

gan izin kopi artikelnya boleh?…thanks


Where's The Comment Form?

  • Light Company A, 2nd U.S. Artillery

    If anyone has any information about the Civil War service of Light Company A, Second U.S. Artillery, please contact me via this site. I am particularly interested in individual members of the battery - officers, non-commissioned officers or privates. SPECIAL NOTICE: Over the next few weeks I will be migrating all the existing information about Battery A from this site to one decated to the subject. See Battery A 2nd US Artillery link in Blogroll below.
  • Blog Stats

    • 46,950 hits

Liked it here?
Why not try sites on the blogroll...

%d bloggers like this: